01256 830527 Delivery - Petra Jewellery - Independent jewellers in Basingstoke
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Basingstoke

01256 355945

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Basingstoke | 01256 355945

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Sharing the Sparkle since 1979

Delivery

We hold stock of most items in Petra's Finest and in Brands so please allow 5 days for delivery.

Delivery is FREE on all items. We, of course, will post your item out to you with enough insurance just in case anything happens, but delievery to you is free.


We need a little time for custom orders so please allow 4 weeks for delivery.

If you need something urgently then please email (if out of hours) or call us (Tue - Sat 9am -5pm) straight away and we will try to help you.

Orders over £30 will be sent using Royal Mail Special Delivery will need to be signed for so please make sure someone can sign for the parcel. 

We do this so that there is adequate insurance for the value of the items enclosed.

Please be aware that parcels are unlikely to fit through a letter box. 
 
Items will be dispatched within 2 working days unless in the unlikely event of them suddenly not being in stock.  If this is the case we will contact you by email and advise on the likely timescales.
 
If your parcel does not arrive within 5 working days then please contact us immediately by 'phone or email quoting your order reference.

Important things to note when you recieve your parcel:

If the items are not what you ordered then please contact us within 7 working days and we will  sort things out for you as quickly as possible.

If the items were damaged or you are not satisfied with them then please contact us within 7 working days and we will  sort things out for you as quickly as possible.

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