Processing your Order
Once you are ready to make a purchase, click on ‘add to basket’ to add the Product you wish to purchase to your Basket. Then proceed by clicking ‘go to checkout’ to log into our secure servers to complete your Order.
If this is your first purchase on the Website you will have the option to create an account with us and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions. You will then be asked to input your address. The address that you register with must be the address that the card is registered to, however you can use a different delivery address. If you have already registered with us you may enter your sign in details to access your account. We will require a valid email address in order to communicate with you as well as a valid telephone number.
You do not need to have a registered account in order to purchase from us but it will speed up the process for future orders.
Once signed in you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your address and input your payment details.
Once you have completed compiling your Order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call or email us.
We will then send you a confirmation email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us.
After sending you this first email we will check to make sure we are able to fulfill your Order. At this point we will process the payment details you have given to us to take payment for your Order. If and when we are able to do so, you may then receive a second email from us confirming dispatch of the Products to the delivery address you have requested and giving you estimated timescales for delivery. This may be sent out automatically by us to the email address you register with us.
You should check both emails for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Products and at this point the contract between us (“Contract”) is formed. Ownership of the Products will pass to you on delivery or attempted delivery of the Products.
If there are any problems with your Order, you will be contacted by us.
When you submit your Order, you are offering to buy the Products at the price set out in the Order.
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Products until we have sent you the second email confirming dispatch of the Products. It will be from this date that the Order commences and not from the previous first Order email.
If you discover you have made a mistake with your Order please call us on 01256 355945 immediately. We are unable to rectify mistakes after you have accepted the Order, although you may still have the right to cancel as described below.