Our Pledge to You
Welcome to a Higher Standard
At Petra Jewellery, we are committed to delivering a level of service and craftsmanship that reflects the trust you place in us. By choosing us, you are choosing a higher standard of care that ensures:
1. EXCEPTIONAL CRAFTSMANSHIP
Every piece is crafted or restored with precision, ensuring it meets our high standards and reflects our heritage of excellence. We don't take short cuts, we do things properly, we have the longevity of your jewellery in mind.
2. TRANSPARENT COMMUNICATION
We believe in clear, honest communication throughout. From pricing to explaining risks to design updates, we keep you informed, aiming to manage your expectations as realistically as possible, without shying away from challenging jobs.
3. TRANSPARENCY WITH COSTS
We break down costs clearly, showing where your investment is going. Where appropriate, we will offer you options to meet different budgets whilst never compromising our quality standards.
4. A MEANINGFUL JOURNEY
We know your jewellery represents cherished moments and loved ones. From weddings to heirlooms, we take you on a memorable journey you will treasure forever. We can document your jewellery's story with us with pictures and video clips and involve you in the process too.
5. TAILORED TO YOU
Whether it is a custom design, a restoration, or a repair, we consider your lifestyle needs and personal style to create something uniquely yours. This also applies to your experience with us, we're here to make it bespoke to you.
6. TIMELY DELIVERY AND CLARITY
Some commissions can take 4-8 weeks, as they go through stages like goldsmithing, setting, and hallmarking. We explain each step and duration so you understand the journey your piece takes. If you have a special date, we will try to accommodate and accelerate the process where possible.
7. TAKING ON CHALLENGES
We love solving problems others may avoid. We will be clear about any risks, like gemstone fragility or design complexities, so you can make informed choices. Our aim is to find the best solution while carefully managing risks with expertise.
8. SUSTAINABLE PRACTICES
We prioritise sustainability by using nearly all recycled materials in our work. When new metal is required, we source it responsibly from trusted partners, ensuring every gram meets our high standards for environmental and ethical integrity.
9. LONG-LASTING RELATIONSHIPS
We love getting to know you and building lasting connections, helping us ensure your satisfaction at every step. We are always here for advice, aftercare, or future projects.
10. EXPERT AFTERCARE
Our care does not end when you leave with your jewellery. We provide guidance and annual services to keep your pieces beautiful for years to come.
11. PEACE OF MIND
We handle each piece with care and security throughout its journey with us. When we deal with specialist suppliers, such as laser engraving and postal services, we manage them as if they are part of the Petra Team and hold them accountable to meet our quality standards in service and communication.