NEW! Studio and Client Experience Manager
Hello, if you’re curious about finding a new role please do read on and see if what we have to offer - it could be potentially be a really exciting opportunity for you!
I’m Mitch, I own Hampshire’s favourite independent jewellers and it’s an absolute privilege earning a living doing what we do.
We are looking for someone for our Studio & Client Relationship Manager role, who will have just as much to do front of house as back office, requiring a blend of people skills and production management.
A BIT ABOUT US
Petra Jewellery has been #SharingTheSparkle since 1979.
We specialise in bespoke commissions, repairs and restorations with very little retail which means everything that we do is deeply personal and each job we take in is handled with compassion as well as high levels of expertise.
WATCH THIS VIDEO FOR A TOUR:
It’s 7 minutes long, uncut, taken last Saturday when we were pretty busy, but it gives you a real insight to our set up, which I think is super useful at this stage…
THIS ROLE
Studio & Client Relationship Manager is a job title designed to reflect the responsibility of taking work from start to finish, on time, on budget and to keep our clients updated every step of the way.
We have a jewellery specific EPOS system to manage workflow throughout production and a relatively new CRM system called Go High Level to support delivery of customer service excellence.
Behind the sparkle sits a surprisingly complex operation.
Delivering exceptional experiences requires project management skills, commercial awareness and the ability to coordinate multiple moving parts; ensuring we deliver on time, on budget and to the high standards we’re known for.
We find that pure creatives, as wonderful as they are, sometimes struggle to follow our digital systems that are essential in capturing important details and keep everything on track.
THIS ROLE COULD BE PERFECT FOR YOU IF…
Are happy with Tuesday to Saturday as a working pattern.
Are within a reasonable daily commute to Basingstoke.
Are comfortable with a starting salary around £30k
Are output focussed, good at prioritisation and time management.
Enjoy having a broad range of responsibilities.
Love people and relationship building.
THIS IS PROBABLY NOT FOR YOU IF…
You dislike switching between creative, operational and people-focused tasks.
You prefer highly structured corporate environments.
You struggle with always having a lot to do.
If you have no creative experience at all it’s not necessarily an issue; Jo was a nursery manager prior to joining us over ten years ago and I’m a mechanical engineer: we have both learnt ‘on the job’ and are now pretty good at what we do!
WHAT THE ROLE ACTUALLY INVOLVES
This role blends customer experience, operational leadership, creativity and commercial awareness.
One morning you could be guiding a bespoke jewellery commission; by lunchtime capturing customer stories and content for marketing; later reviewing workflow and production priorities, before supporting an event, networking opportunity or business improvement project later that week.
You’ll help support our manager Jo, strengthen the wider team, improve operational systems and help ensure Petra continues delivering exceptional experiences as we grow.
You do not need a jewellery degree.
You do need warmth, judgement, maturity, emotional resilience and a systems-orientated mindset.
BACKGROUND EXPERIENCE THAT MAY SUIT THIS ROLE
Luxury retail
Hospitality
Events
Project coordination
Operations
Premium client services
Relationship management
Boutique business environments
High-end sales
Creative studios or experiential businesses
OUR RECRUITMENT PROCESS
We care far more about mindset, ability to connect with people and ownership than polished interview answers.
1. Contact Mitch
Email Mitch directly with your CV and a brief introduction explaining why this role appeals to you.
If your application resonates, we’ll reply with a detailed role pack and our Brand Bible.
2. Meet on-site for a coffee
We’ll arrange an informal coffee and insight meeting with Mitch.
3. Interview with Jo
A deeper dive into the details of the role with our manager Jo with a few practical exercises on site.
4. Spend time with us
Final two candidates invited to spend a taster day with the Petra team.
HOW TO APPLY
Please email: mitch@petrajewellery.com
Subject line: Studio & Client Experience Manager Application
DEADLINE
Thank you for taking the time to read through to here, if you’re keen to express an interest in this role please email me by Wednesday 3rd June 2026.
PS: NEED A HIGHER INCOME?
If you love the sound of the role, but are currently renumerated at a higher level than we are suggesting, please do still have that coffee with me: we have an established performance review scheme and consistently and generously reward results with profit share and accelerated promotion.
If you have any questions please do email me:
Looking forward to hearing from you!
“#SharingTheSparkle since 1979”